United States of America: Senior Director of Operations

The Role

At Last Mile Health, we obsess about exceptional work. Do you have experience working in the digital education or digital health space leading a team of content experts to achieve ambitious goals in a start-up environment? If so, you may be our next Senior Director of Operations for the Community Health Academy (Academy).

The Senior Director of Operations will be a key part of the Academy leadership team, working closely with the Executive Director to promote a culture of positive morale and high-performance across the team. The Senior Director of Operations is a highly organized, detail-oriented, high-performing leader with a proven track record of effective operations and management, including financial management of a multi-million dollar budget. They will be responsible for the day-to-day administrative, financial, and operational activities of the Community Health Academy. Working across the Academy team globally, the Senior Director of Operations will execute on the priorities of the Academy, manage deadlines, and guide projects forward to completion. They will also represent the Academy with internal and external stakeholders – including governments, donors and partners – and at events globally. The Senior Director of Operations is the second most senior post in the Academy and will therefore demonstrate prior experience or potential to fulfill the expectations of the role at this level.

This role is based in LMH's Boston office.

What You'll Do

• Manage direct reports, including Director, Global Health Systems Leadership Program, Director of Clinical Education, and the Senior Digital Education Country Advisor
• Develop and execute on operational plans and budgets– working across the Academy team to prioritize projects and tasks, manage deadlines, monitor progress on priorities, and guide team toward completion of projects
• Work closely with the Finance, Partnerships & Communications, and Grants Management teams to produce funding proposals and progress reports
• Assist the Executive Director in scoping and managing 1) expansion of the Academy’s work into new countries/regions and 2) new partnerships
• Prepare and/or contribute to the preparation of briefings and presentations on the Academy for internal (i.e., LMH Board of Directors) and external (donors, partners) audiences
• Represent the Academy in internal LMH meetings and discussions to help drive understanding of the Academy’s work and move decision-making forward
• Represent the Academy at external events, including conferences, as required
• Be available to travel for 30%, both domestically and internationally

What You'll Bring

• A Master’s degree in Business Administration, Public Policy, Public Management, or Public Health
• At least 10 years of work experience in administrative roles within the business, health care, and/or non-profit sectors
• Minimum of 7 years of managerial experience leading high-performing, diverse teams
• Demonstrated leadership experience in the digital education/digital health space
• Experience in formulating and executing on strategy
• Experience managing all aspects of a large-scale project or program from vision to execution – including strategic and operational planning and budgets
• Experience supporting and building cross-functional relationships and teams across an organization
• Experience working alongside government partners and operational partners globally

You'll Impress Us If

• You have managed the implementation of digital health projects alongside governments or partner organizations
• You have previously lived and worked in rural/remotes areas similar to where the Academy works

About Last Mile Health

Last Mile Health partners with governments to design, scale, strengthen, and sustain high-quality community health systems, which empower teams of community and frontline health workers to bring life-saving primary healthcare to the world’s most remote communities. Last Mile Health is a registered 501(c)3 non-profit organization with offices in Liberia, Malawi, Boston and New York. For more information, visit www.lastmilehealth.org.

The Community Health Academy (Academy) partners with Ministries of Health to strengthen the clinical skills of community health workers and the capacity of health systems leaders to build higher quality systems by leveraging the power of digital training tools. To accomplish this goal, the Academy is creating a global classroom, providing free, university-quality courses taught by and for health systems leaders to improve the quality of national community health systems.

In parallel, the Academy is supporting Ministries of Health to digitize their national community health worker curricula, equipping them with high-quality, accessible, and on-demand digital education materials. By providing dynamic clinical content on offline-compatible mobile devices, the tools will revolutionize the way that community health workers learn and keep their knowledge relevant and up-to-date.

Through these two intersecting streams of work, the Academy aims to drive greater scale in the number of trained community health workers globally, improve the quality of care they provide, and strengthen the primary health care systems in which they operate, thereby contributing to reductions in maternal and child mortality and the achievement of Universal Health Coverage—two critical targets in the Sustainable Development Goals.

EEO Statement

We are an equal opportunity employer and value diversity at LMH. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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