United States of America: Development and Knowledge Management Associate

ABOUT LAST MILE HEALTH

Founded by the survivors of Liberia’s civil war, Last Mile Health (LMH) saves lives in the world’s most remote communities. The organization specializes in the development and management of professionalized Community Health Workers who bridge the gap between the health system and remote communities, bringing critical services to the doorsteps of people living in the last mile. LMH’s programs are implemented hand-in-hand with community members, local government officials, national policy makers, and global partners to ensure sustainable impact.

Last Mile Health is a registered 501(c)3 non-profit organization with offices in Liberia, Boston and New York. For more information, visit www.lastmilehealth.org.

GENERAL POSITION SUMMARY:

The Development & Knowledge Management Associate is a critical member of the Partnerships & Development (P&D) department, providing ownership and assuming responsibility for the P&D knowledge management platform, Salesforce. In this role, she/he acts at as a database administrator - developing the processes that govern the database, driving primary inputs to the system and crafting reports and tools needed for support to the P&D and the organization at-large. The Development & Knowledge Management Associate is also responsible for key administrative tasks such as donation processing, and running donor lists for mailings and fundraising campaigns, such as the annual report. She/he will also provide administrative support to support events and general fundraising activities.

ESSENTIAL JOB FUNCTIONS:

· Ensure SalesForce database integrity by enforcing and encouraging data entry standards and best practices

· Determine security permissions for all SalesForce users; ensure that data standards are set and adhered to throughout the organization

· Provide onboarding and ongoing systems support to database users in SalesForce, Cirrus Insight, and related tools; fulfill users’ report requests; create customized reports as needed

· Maintain current knowledge of SalesForce features, functionality, and enhancements; provides recommendations for systems improvements, and implements new functionalities

· Manage and maintain third party integrations such as Cirrus Insight; improve and troubleshoot their use and application throughout the organization

· Improve and create database policies, procedures and standards

· Coordinate and drive cross-team functions and tools

· Serve as Last Mile Health’s point of contact for SalesForce, Cirrus Insight, and other tools related to administration of the knowledge management platform.

· Support the development of regular and as-needed analysis and reports tracking revenue acquisition toward fundraising goals for organizational leadership, and the Director of Partnerships & Development (ie Revenue Roadmap, portfolio tools for primary relationship managers, Live Awards for Grants Management)

· Manage all grant processing in conjunction with the Liberia-based P&D team and the Finance & Administration department

· Ensure timely acknowledgement and follow-up to donations received per established process, in collaboration with the relationship managers

· Create and ensure adherence to a manual of policies and procedures for gift and acknowledgement processing, donor information tracking, list management, reporting and queries, record retention, etc.

· Ensure timely and quality inputs of all revenue data into Salesforce

· Support monthly reconciliation with Finance Department

· Support the P&D team with administrative tasks related to fundraising campaigns (annual appeal) or event preparation and execution, such as providing mailing lists, support with research and prospecting, or assisting with meeting/conferences.

KNOWLEDGE AND EXPERIENCE:

· Bachelors Degree

· 2-5 years of working experience in a development capacity with a database like Salesforce, or similar knowledge management platform.

· Experience working at a non-profit organization.

· Strong knowledge and experience in Salesforce or other customer/donor relationship management software

· Quantitative skills and experience in crafting tools and reports from raw data

· Proficiency using Microsoft Office Suite, with a focus on Excel skills

· Strong organizational skills and exceptionally strong attention to detail

· Analytical skills and logical thinking

· Independence and ability to advance projects under own initiative

· Exemplary interpersonal skills: ability to collaborate effectively with culturally diverse staff across teams and countries

· Commitment to health and social justice

· Flexibility and ability to handle multiple tasks at one time in time-sensitive manner

· High level of personal maturity and the ability to professionally and confidentially handle sensitive information

Instructions to apply: Please submit your resume and cover letter on our online application platform at https://careers-lastmilehealth.icims.com